Returns & Exchanges
At Tala, we want you to love your home. If your new lighting or accessories are not the perfect fit, you can return your items within 30 days of delivery for a full refund.
1
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
2
Prepare the Package
Carefully pack your items in their original sustainable packaging to ensure they remain protected during transit.
3
Attach Your Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your parcel.
4
Drop Off and Refund
Drop your package at any authorized carrier location; once received and inspected, your refund will be processed within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing